DELIVERY AND FREIGHT
We deliver to your business or residential address. Please allow approximately 5-10 working days for delivery of goods, unless product is not in stock in which case the customer will be notified within 48 hours of any expected delays. Deliveries will be made via courier. The delivery / freight charges will be added once the order is completed. Should the courier company be unable to deliver your goods they will leave a collection card. Your order will be held for collection for 24 hours after which time it will be returned to Johnston Style. If this occurs we are happy to resend your order at your cost.
WARRANTY AND GUARANTEE
We take a lot of pride in our products and make sure we send out only the highest quality products but if for some unfortunate reason your product arrives in less than perfect condition, you must notify us within 5 days of delivery of the fault. A product with a manufacturing or packaging fault will be replaced. No refunds or exchanges will be given for change of mind. No responsibility will be taken for general shop wear and tear. Goods will need to be returned in their original condition and packaging. You will be responsible for return shipping and the exchange will be processed when the goods are safely returned to us. Absolutely- NO returns on Balloons.